Communicating with Patients During the COVID-19 Crisis: NextGen Patient Portal Bulk Messaging

As your practice is constantly adapting to meet the needs of your patient population during this COVID-19 crisis, effective communication is crucial. From reduced clinic hours to new office policies, sending out mass communications quickly and efficiently will help to ease the burden on your staff and keep your patients informed. Reduced staff with additional duties means that your practice needs an efficient way to communicate with your patients.

NextGen Patient Portal is a great tool that allows your practice to easily send out bulk messages to any subset of patients or your entire patient population. For practices currently utilizing NextGen Patient Portal, there is no additional configuration required. Through the use of NextGen reporting and options like Delayed Delivery, your practice will have complete control over who receives the message and when.

In this brief webinar, we explain the process to create a bulk message in Patient Portal and explore several options to customize the message and its delivery.  

As discussed in the webinar, here is the link to the HSS Notification of Enforcement Discretion for telehealth remote communications during the COVID-19 nationwide public health emergence: https://www.hhs.gov/hipaa/for-professionals/special-topics/emergency-preparedness/notification-enforcement-discretion-telehealth/index.html 

This webinar took place on March 20, 2020.

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