Make a Statement by Improving Your NextGen Practice Statements

With the rise in high-deductible health plans, practices must have a strategy to collect co-payments and co-insurance amounts. At Itentive, we have seen this trend in our own clients’ medical practices and it seems doubtful to improve. Knowing this, we believe it is even more important that our clients are managing their statement process as efficiently as possible.

There are many factors that determine which patients will receive a statement and consequently, we see some common problems: patients aren’t getting statements, or they are getting statements for the wrong amount. Our experience shows that most of these problems are caused by the system configuration, specifically in either practice preferences or the statement generation process.

In this webinar, we dive deep into the logic used in generating patient statements using NextGen by looking at some of the common problems and their causes. Our goal is to help you recognize these issues in your own practice and take proactive steps to resolve them before they impact your patients, your bottom line and your practice reputation.

This webinar took place on February 3, 2020.

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