UPCOMING EVENTS

How to Make Your NextGen Workflow More Efficient with Defaults and Favorites

Webinar announcement coming soon!  Check back later to learn more about this exciting upcoming webinar.


PREVIOUS WEBINARS

Understanding the Bad Debt Process from Start to Finish

If your practice is like most, there is a good chance that you may have thousands of dollars of unpaid patient payments. For this reason, we want to offer education on the Bad Debt process which includes steps your practice can take to recover this potentially lost revenue. In NextGen, the Bad Debt process allows you to move the encounter to a Bad Debt status, send to collections, and most importantly, settle the unpaid balance. This process has the potential to increase your practice revenue by not letting unpaid patient payments go unchecked or uncollected.

Join us as we go through the entire Bad Debt Process from Start to Finish in NextGen Enterprise PM, including step-by-step instructions on how to pre-list encounters and send them to bad debt. Our goal is for you to maintain a financially healthy practice to continue providing high-quality care to your patients.

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


New PM Tools for Managing Unapplieds, Deposits, and Multiple Encounter Visits

We recently created new NextGen Add-on Products to help with some of the more tedious PM activities in NextGen.  Join us while we demo these tools to see how your practice could save time and effort on PM and billing activities.  

Unapplied & Deposit Manager will save your staff time whether they’re working general unapplied amounts or using the unapplied buckets to manage deposits. Multiple Encounter Manager makes the process of creating multiple encounters for a single patient visit more efficient.  It is ideal for practices that require billing staff to enter/exit multiple practices to enter different charges such as professional charges, ambulatory surgery center charges, anesthesia charges, etc. for a single patient visit.

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


(Online) Reputation is Everything… Even for Your Practice

As a healthcare provider in a world so enthralled in a combination of both digital resources and consumerism, it is imperative you are aware of your virtual presence and know-how to effectively manage your online reputation. Join us as we guide you through examples and best practices for not only common healthcare sites such as Physician Compare and Healthgrades, but also LinkedIn, Google, Yelp and social networks.  We also discuss the ramifications replying to reviews can have with HIPAA and ways to avoid disclosing covered information.

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


Defending your Practice’s Health Information Security through Automation

Did you know healthcare is the most targeted industry for malicious cyberattacks? As a result, it's more important than ever to make sure your practice’s health information is secure. Health information security is a continuous process driven by enhancements in technology as well as changes to the healthcare environment. As your practice adopts new health IT to enhance the quality and efficiency of care, it is also equally important to reassess your health information security policies.

In this webinar, we provide education on key areas of health information security including the need for robust security, handling of sensitive patient information and regulatory standards and laws i.e. HIPAA. We aim to help healthcare practices reassess their health information security and consider how automation and other tools available can help alleviate the burden of keeping your patient’s data secure and protect your organization from fines and penalties.

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


Gaining NextGen® PM Efficiencies

Is your staff getting bogged down with tedious workflow processes related to processing credit balances on patient accounts, creating refund checks, and processing unapplied balances? Would you like to increase the efficiency of your staff give your staff more time to bring money into the organization rather than sending money out of the organization? 

We can help with that!  Upon the request of our clients, we built two powerful add-on solutions for NextGen: RefundManager and the UnappliedTool. RefundManager® streamlines and automates the process of finding credit balances on patient accounts and issuing refund checks. UnappliedTool enables a practice to efficiently and effectively manage your unapplied balances automatically. Watch this recorded webinar to learn more about these automation tools. 

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


Transformation and Annual Reporting for NCQA PCMH

Are you part of a PCMH currently, or are you considering becoming one in the future but just don’t feel like you have all the information you need? In this webinar, we address questions and concerns of PCMH transformation and annual reporting with our very own PCMH certified content expert (PCMH CCE).

We want to make understanding the 2017 PCMH standards, the new NextGen PCMH reporting suite, and the benefits of becoming a PCMH... easy! We realize there is a lot of information that is constantly changing, and we want to help you decipher what’s important and what you need to know when it comes to maintaining your certification or starting this transformation in your practice. We understand what’s required, best practices to be successful and how to make your practice and providers more productive and profitable.

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


NextGen 5.9.3/8.4.3 Spring Release: Favorite Features and New Functionality

NextGen Spring Release versions 5.9.3/8.4.3 are here, and we want to be the first to tell you about our favorite features and newly added functionality. In this webinar, we share insights into how these new features and added functionality affect your end-users. We provide you with an overview of enhancements and modifications meant to improve the end-user experience, including NextGen 5.9.2/8.4.2 features for those practices planning to upgrade from an earlier version. The critical known issues that were fixed in this version are also covered, along with tips and tricks from our team of NexPerts®. Together, we go over these features and much more to leave you with a comprehensive understanding of what to expect with NexGen EHR/PM 5.9.3 and KBM 8.4.3.

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


NextGen Utilities: The Best Kept Secrets to Make Your Life Easier

Are you looking for ways to improve your NextGen experience? In this webinar, we showcase the various NextGen utilities available to clients designed to automate various jobs and processes such as File Maintenance configuration, PM workflows, faxing, and patient engagement.  These serve a multitude of functions to help your practice run more smoothly.

Do you have any outstanding encounters that need to have office visits generated? There’s a utility for that! How about aged patient encounters with no charges that need to be moved to history? There’s a utility for that! Do you participate in government reporting for Title X, IHS, or UDS? There are reporting utilities for that!  During this presentation, we will provide an overview of these utilities showcasing real-life client applications and use cases that will make your NextGen experience more efficient for your practice.

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


The Importance of Social Determinants of Health 

With such a strong correlation between socioeconomic status and health outcomes in the current healthcare environment, it is important to take a step back and look at how social determinants of health affect your patient population. Taking the steps to improve healthcare for all individuals is a top priority and focus for healthcare leaders in our country and we want to make sure your practice is informed.

In this educational webinar, we provide insight on what the social determinants of health are, factors that affect an individual’s health outcomes, initiatives taken to close the gap of socioeconomic differences, and why it is important for all healthcare entities to recognize the correlation of social determinants and health outcomes. While this topic has always been a priority, there has been an increased drive over the years to identify and acknowledge the social determinants of health and enhance healthcare for low socioeconomic individuals. We provide you with the tools you need to prepare your practice to focus on population health and what you can expect in both the short and long-term future when it comes to industry-wide change revolving around the importance of social determinants of health.

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


Submitting 2018 MIPS Data Using NextGen HQM

Feeling overwhelmed by reporting under MIPS and not sure how you can track or submit your data to CMS? Don’t worry, we are here to help!

In this webinar, we provide an overview of the NextGen® Health Quality Measures Web Portal functionality and updates. Join us as we go through the submission process start to finish and identify new portal features that make submitting data even easier than ever before. We cover common pitfalls and how to avoid them; these include common errors and warnings found in your program submission files and tips and tricks while configuring measures to ensure optimal results. Also, for those of you who have submitted in previous years, we highlight what’s changed for 2018 submission.  

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


NextGen 5.9.2/8.4.2 Favorite Features and Added Functionality 

NextGen versions 5.9.2/8.4.2 are here, and we want to be the first to tell you about our favorite features and newly added functionality. We provide you with an overview of enhancements and modifications meant to improve the end-user experience through increased productivity and ease of use. Together, we explore new features in EHR and PM along with some specialty specific ones, and also incorporate tips and tricks from our team of NexPerts®. Our goal is to provide insight into updated workflows and added functionality that will improve your day-to-day NextGen experience and leave you with a comprehensive understanding of the benefits associated with 5.9.2 /8.4.2.

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


Ever Wonder Why Your NextGen Reports Don't Match? 

Do you find yourself running report after report in NextGen where your totals never seem to match? We have and felt an overall sense of frustration when it comes to balancing reports in NextGen, so we took the time to investigate these discrepancies. We review which reports should match and also examine unique instances where reports may not. We provide you with the helpful hints we discovered on why reports may not balance and steps to take to avoid this irritation as well. Join us as we address balancing reports in NextGen and solve the mystery of comparing data for an accurate analysis. 

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


How to Earn A Positive Incentive in 2018 using NextGen HQM 

No one wants to leave free money on the table when it comes to incentives in the healthcare arena, but the truth is many practices are. With the second year of the Quality Payment Program underway, providers have a low threshold to meet to not only avoid a penalty, but also earn an incentive payment.

In this webinar, we provide an overview of the year 2 changes associated with the MIPS program and address how these changes affect NextGen clients specifically. We explore how to use the NextGen HQM reporting tool to track your performance and submit your data to CMS. We teach you what to analyze so you can better evaluate your MIPS performance before the last 90 days of the year. We also review the Promoting Interoperability (previously ACI) category requirements in regards to EHR version required, Stage 3 vs. Modified Stage 2 requirements, and workflow changes associated with Stage 3 reporting.

We have listened to what clients have been asking for and we want to provide a one-stop-shop for everything you need to earn a positive incentive in 2018 using the NextGen HQM to report under MIPS and Medicaid Meaningful Use.

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


Cash Flow Solutions for you Practice

Transworld and Itentive can help you reduce costs and increase the effectiveness of your cash flow and collections efforts.  In this webinar, you will learn about Transworld’s approach to improving cash flow in addition to learning about their collections solutions which are powered by Itentive’s DrsLink interface. DrsLink provides NextGen users with unique capabilities to identify at-risk accounts and co-manage them through the collections process with Transworld. A demonstration of Itentive’s DrsLink interface is provided.

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


PCMH: All the Questions You’ve Asked – Answered!

Are you part of a PCMH currently, or are you considering becoming one in the future but just don’t feel like you have all the information you need? Join us in this recorded webinar as we address questions and concerns that have been brought to our attention by our clients.

We want to make understanding the 2017 PCMH standards, the new NextGen PCMH reporting suite, and the benefits to becoming a PCMH... easy! We realize there is a lot of information that is constantly changing, and we want to help you decipher what’s important and what you need to know when it comes to considering PCMH certification in 2018 and beyond. 

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


Transforming Patient Access to Healthcare Using Telemedicine

With an ever-evolving patient-clinician relationship in the current healthcare environment, it is important to take a step back and look at new opportunities to provide clinical support. Providers are overwhelmed with full appointment schedules and are looking for new ways to deliver care which is why they are turning to telemedicine.

In this educational webinar, will provide insight into strategies on how to integrate telemedicine into your practice including set-up, coding, and even gaining physician buy-in. We look at the use of telemedicine, including documentation within NextGen, for behavioral health to better prepare practices for its use. We also review a point of confusion for many clinicians: the difference between a telehealth visit and a phone call.

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


5.9.1/8.4.1 from a NextGen Beta Perspective

NextGen versions 5.9.1/8.4.1 are here, and we want to be the first to tell about it from real-life experiences as a Beta partner. We want to share with you real insights into how these new features and added functionality affect your end-users. We provide you with a new feature overview, and take it a step further and include client feedback and our lessons learned from this specific upgrade.  We examine the upgrade from a client's perspective, explore new features in EHR and PM along with some specialty specific ones, and also cover some issues we encountered in hopes to help you avoid them.  Our goal is to share our expertise and experience with you to minimize your frustrations and maximize your success with the NextGen 5.9.1/8.4.1 upgrade. 

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


 

Making NextGen More Efficient: Tools created by the NexPerts  

Are you looking for ways to improve you NextGen experience? We can help! At Itentive, we are known as the NexPerts for a reason. In this webinar, we showcase some of the reports, programs, scripts, and development that we have created to help with day to day efficiencies.  We believe these tools and reports may benefit your practices as well, so we are providing some at the webinar, as well as demonstrating others that we have offerings for. 

In short, we want to help make your NextGen experience more efficient for you and your practice.

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


RefundManager for NextGen Demo

RefundManager® is a powerful value-add to NextGen Practice Management that streamlines the most labor-intensive steps in the refund process to save your practice time and money.  Quickly identify and research credit balances, substantially decrease check generation time, improve tracking and documentation of refunds, increase department productivity, and decrease labor costs with RefundManager.

Watch this demonstration to learn how RefundManager can help your back-office process credit balances quicker and more accurately–resulting in cutting the overall labor to process credits by 40-50% or more.  

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


A New Perspective on the NextGen Patient Portal

We highlight specific NextGen® Healthcare Patient Portal features included in the recent 5.9/8.4 update and how they may benefit your practice and will affect providers' workflows. We explore the Patient Portal, both from a patient and provider point-of-view, to truly understand what the full Patient Portal experience is like. We walk you through each module found within The Portal, including online forms, statements, appointments, and much more. We even incorporated the NextMD mobile application to help ensure a thorough understanding of the portal from the patient perspective. Our goal is to provide you with the information you need to not only increase patient satisfaction but also clinician satisfaction with the NextGen Patient Portal. 

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


Using HQM 5.2.2 for MIPS Submission: What You Need to Know

Feeling overwhelmed by reporting under MIPS and not sure how you can track and/or submit your data to CMS? Don’t worry, we are here to help! In this webinar, we provide an overview of the NextGen Health Quality Measures Web Portal functionality and updates. We walk you through the submission process start to finish and identify new portal features that make submitting data even easier than ever before. Also, we provide lessons learned through our experience with the 2017 submission process and point out common pitfalls and how to avoid them; these include common errors and warnings found in your program submission files and tips and tricks while configuring measures to ensure optimal results. We understand the complexities surrounding this new program and the impact it can have on your practice’s bottom line and reputation, which is why we want to help make this process as easy as possible and get you the highest composite score possible! 

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


Opening the Door to Closing the Order Loop in NextGen

Are you tired of having to perform the burdensome task of closing the order loop in NextGen? Feeling frustrated over the process that is currently in place? Well, we have good news for you! New functionality in NextGen® allows end-users a more efficient way to close the loop on outstanding orders that lack an interface. Clinicians and office staff can now confirm results were received through both Document Management and the Provider Approval Queue.

In this recorded webinar, we walk the user through this new and improved process of closing the loop from both applications that now allows the results received to be linked to the order. We emphasize the importance of closing the loop and how this new method will provide better, more reliable care for your patients.  

  > Click here to go to Webinar Recording or to download PDF of Slide Deck


The NextGen 5.9/8.4 Upgrade Experience: Lessons Learned from Early Adoption 

This presentation focuses on the lessons learned from early adoptions of the NextGen 5.9/8.4 upgrade experience. We would like to share the knowledge we gained from assisting several clients with this process and help you avoid any pitfalls. Our goal is to help you solve possible challenges before they even occur to minimize your pain points and ensure a successful upgrade. We also provide best practices for go-live preparation focusing on testing and training plans. Our objective is to share our expertise and equip you with the information and tools required to conquer this combined upgrade.   

  > Click here to go to Webinar Recording or to download PDF of Slide Deck


Making Sense of the 2018 QPP Final Rule

Attention All: The 2018 Quality Payment Program final rule is FINALLY here. On November 2, 2017 the Centers for Medicare & Medicaid Services (CMS) issued the final rule with comment for the second year of the Quality Payment Program (QPP). In this recorded webinar, we go over everything you need to know to ensure successful participation in the QPP for 2018. With the constant fluctuation in requirements for quality reporting under the Medicare EHR Incentive Program, we want to make understanding the 2018 QPP program changes as easy as possible. We understand you don’t need to be aware of every intricate detail found in the 1,653 page rule, just those details that specifically affect your practice and its daily operations. Attend this virtual presentation as we help you better understand and break down this final rule based on the impact it will have on our provider partners as eligible clinicians.

  > Click here to go to Webinar Recording or to download PDF of Slide Deck


Streamline NextGen® Refunds and Credits 

Is your staff getting bogged down with tedious workflow processes related to processing credit balances on patient accounts and creating refund checks? Does the total amount of credit balances on patient accounts seem to increase or remain the same over time? Would you like to give your staff more time to bring money into the organization rather than send money out of the organization? 

We have a solution. RefundManager® is a powerful value-add to NextGen Practice Management that streamlines the most labor-intensive steps in the refund process to save your practice time and money.  Quickly identify and research credit balances, substantially decrease check generation time, improve tracking and documentation of refunds, increase department productivity, and decrease labor costs with RefundManager.

Watch this recorded demonstration to learn how RefundManager can help your back-office process credit balances quicker and more accurately–resulting in cutting the overall labor to process credits by 40-50% or more.  

  > Click here to go to Webinar Recording or to download PDF of Slide Deck


NextGen’s 5.9/8.4 Favorite Features and Added Functionality  

Not sure what to expect with the newest NextGen version release? Join us for this recorded webinar as we explore our favorite features and added functionality with the new 5.9/8.4 upgrade. We provide participants with an overview of enhancements and modifications meant to improve the end-user experience through increased productivity and ease of use. We also share valuable feedback from beta and fast track clients already live on this new version. We go over these features and much more to leave you with a comprehensive understanding of the benefits associated with EHR/PM 5.9 and KBM 8.4.

  > Click here to go to Webinar Recording or to download PDF of Slide Deck


How to Prepare, Prevent, and Respond to a Ransomware Attack 

The healthcare industry has become cybercriminals number one target as ransomware attack numbers are rapidly growing. These attacks are getting more sophisticated and targeting more healthcare practices each day due to the increased value of patient data on the black market. With this recorded webinar, we can help you not only develop strategies for responding to a ransomware attack, but also provide best practices on how to prepare and prevent an attack from happening to your practice. This webinar also explores crucial steps to take before, during, and after a ransomware attack to help keep your patients’ data safe.

  > Click here to go to Webinar Recording or to download PDF of Slide Deck


Special Scoring Under MIPS

With so many complexities surrounding the new Merit-Based Incentive Payment System, practices may find it difficult to understand and identify the special scoring opportunities available to them. To help navigate and dissect these opportunities, we are offering this recorded webinar to highlight key aspects of the MIPS program for clinicians eligible for preferential scoring under the MIPS program.

We cover special scoring details for a wide variety of providers focusing on those that are part of a small practice, participating in a PCMH, and/or are considered a non-physician clinician.  Once we identify these special scoring entities, we go over the intricate details of how it will benefit providers.

A sizable number of clinicians will likely fall under one of these categories, therefore you don’t want to miss out on your chance to report less and get more points!  Watch this educational webinar now to learn more. 

  > Click here to go to Webinar Recording or to download PDF of Slide Deck


What You Need to Know About the 2018 QPP Proposed Rule and the Future of Value Based Care

Are you feeling overwhelmed by the constant release of proposed rules that could impact your practice? You’re not alone!  Watch this recorded webinar where we sort through the legislative jargon to find out what actually applies to you. This presentation primarily focuses on the 2018 Quality Payment Program proposed rule, analyzing current program policies compared to the proposed changes for 2018 broken down by topic. We explore each of the major changes proposed by the rule and explain how this will impact your clinicians and practice as a whole. We also highlight other important pieces of legislation that have either recently been finalized or are on our “must watch list” for rules to keep an eye on.  

  > Click here to go to Webinar Recording or to download PDF of Slide Deck


NextGen PM as a Decision Support Tool – Using Your Data to Make Sound Business Decisions

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