UPCOMING EVENTS

Everything You Need to Know About NextGen ePrescribing

If your practice is like most, there is a good chance that you may have struggled with something related to ePrescribing in the past. Whether it’s the registration and verification process for ePrescribing controlled substances, figuring out who/what credentialed staff is, meeting the MIPS PI ePrescribe measure, using the formulary search, or mastering the set-up for eRX, we know everything there is to about using the ePrescribe functionality in your NextGen environment and we want to share our tips and tricks with you.

> Wednesday, October 7. Register here.

 


PREVIOUS WEBINARS

Using Text Messaging to Manage Your Waiting Room

Are you tired of waiting for a solution that will allow you to integrate with NextGen and take your practice’s waiting room virtual without a high cost and long-term agreement? Well, it’s finally here. We understand the impact COVID-19 has had on our provider partners and the number one priority of keeping their patient population safe and healthy. Our healthcare journey has been changed forever by this pandemic and one area, in particular, we don’t believe will ever be the same is the traditional waiting room. Thinking about our lives in the “new normal” we realized that one of the most important areas to change was how to handle people waiting to be cared for by our provider partners. No-one wants to wait in close proximity to others, and we know that we will need to keep our distance from others for the foreseeable future. 

We are encouraging you to use this as an opportunity to change how you serve your patients and provide a more efficient and improved patient experience. Join us to learn more about the healthcare industry’s acceleration toward a digital patient queue and a solution that can transform your practice and provide a virtual waiting room that seamlessly integrates with your NextGen system that is also inexpensive and easy to implement.

> Click here to go to Webinar Recording or to download PDF of Slide Deck


NextGen PM Tools for Managing Unapplieds, Deposits, Refunds, and Credit Balances

Are you utilizing your PM staff and software to their fullest potential?  That's why we created these NextGen® Add-on Products to help with some of the more tedious PM activities in NextGen.  Unapplied & Deposit Manager will save your staff time whether they’re working general unapplied amounts or using the unapplied buckets to manage deposits. RefundManager® streamlines and automates the process of finding credit balances on patient accounts and issuing refund checks.

> Click here to go to Webinar Recording or to download PDF of Slide Deck


The PM Reports You Never Knew You Needed

Whether you have been using NextGen for years or are new to the system, this webinar will help you understand how to use NextGen Practice Management reporting capabilities more efficiently and effectively. 

We will show you how by reviewing helpful PM reports most practices aren’t even aware of. Some of these reports include an encounter listing report to help track if copays are being collected on the date of service and the patient demographic report to find privacy notices that are outdated and need to be resigned. We will review these reports and many more, focusing on how to run them and how to analyze the information to understand what it means for your practice. 

While working with our clients over the years, we have come across a multitude of reports that we have found provide greater insight into your practice operations and financial health. We look forward to sharing those!

> Click here to go to Webinar Recording or to download PDF of Slide Deck


Regulatory Changes You Need to Know for 2021 and Beyond

The sheer amount of healthcare industry news coming out daily can make it feel impossible to keep up with. How can you sort through all the new information to find the new regulations that pertain to your practice? What new legislation will affect patient care or how you document in NextGen? 

In this educational webinar, we will examine the key points of every upcoming need-to-know regulatory change, including how it will affect your practice and if you will need to install a patch or upgrade NextGen to remain compliant.  The major changes we will cover include: Appropriate Use Criteria, 2021 E&M Coding Changes, CURES CMS Information Blocking, ePrescribing updates, Patient Portal changes, and ONC Certification. 

> Click here to go to Webinar Recording or to download PDF of Slide Deck


PM Tools for Managing Unapplieds, Deposits, and Multiple Encounter Visits

Now more than ever, it is important to utilize your staff to their fullest potential.  In these tough times, your staff may be filling multiple roles, working reduced hours, or working remotely in an attempt to keep your practice moving forward.  Let us help you with some of the more-tedious PM tasks in NextGen so your staff can focus on the more important items.  Join us while we demo two NextGen Add-On Products that aid in automating these tasks and see how your practice could save time and effort on PM and billing activities. Unapplied & Deposit Manager will save your staff time whether they’re working general unapplied amounts or using the unapplied buckets to manage deposits. Multiple Encounter BillingManager makes the process of creating multiple encounters for a single patient visit more efficient. 

> Click here to go to Webinar Recording or to download PDF of Slide Deck


Preparedness for Unexpected Downtime Situations & Business Continuity

One of the takeaways that will occur from the unfortunate pandemic circumstances in which we find ourselves is that thoughtful and prudent planning for potential crisis scenarios will become part of the new norm.  System and network outages in healthcare is one of those scenarios.  We created ChartGuard for NextGen to help ensure that you have access to your patient records when you need them most--even during a system outage.  

ChartGuard automatically generates customized, printable copies of your clinical charts for the next several days, along with a copy of your appointment book, so you can ALWAYS access your patient records.

Patients don't stop needing care just because the unexpected happens or your system or network goes down. Choose to safeguard your practice with ChartGuard.  It has saved 50+ practices in situations ranging from system interruptions to natural disasters; attend our live demonstration to see how ChartGuard can help protect your practice. 

> Click here to go to Webinar Recording or to download PDF of Slide Deck


Locking Down Your NextGen System from the Inside Out

Weak access control leaves your data and systems susceptible to unauthorized access from both external and internal threats.  Hackers, viruses, worms, ransomware, and spyware are only a few things that may do harm to your computer, network, and in some cases, your practice’s reputation. However, it is not just malicious actors, either; your own employees can accidentally and unwittingly sabotage systems or create a breach by accessing data that should have been locked down. While our industry often focuses on the image of an unknown hacker lurking in the shadows of cyberspace, the reality is that threats from inside your network are by far the greater problem in data security. 

In this educational webinar, we will focus on ways to lock down practice data by patient, encounter, templates, and even document types in NextGen. We will also demonstrate how to lock down your system and restrict access without creating separate practices within your NextGen environment. Our goal is to make sure you are aware of external threats, and how to take action to lock down your system internally, focusing on NextGen-specific ways to limit access to help protect your practice, patients, and remote employees safe from data breaches. 

> Click here to go to Webinar Recording or to download PDF of Slide Deck


NextGen PM Tools for Managing Unapplieds, Deposits, Refunds, and Credit Balances

Are you utilizing your PM staff and software to their fullest potential?  That's why we created these NextGen® Add-on Products to help with some of the more tedious PM activities in NextGen.  Unapplied & Deposit Manager will save your staff time whether they’re working general unapplied amounts or using the unapplied buckets to manage deposits. RefundManager® streamlines and automates the process of finding credit balances on patient accounts and issuing refund checks. 

> Click here to go to Webinar Recording or to download PDF of Slide Deck


Mastering the NextGen Transaction Approval Process

Most practices process hundreds of transactions every day, both manually and automatically.  With all the other demands of running a medical practice, it can be very difficult to monitor such a large volume of transactions.  The NextGen® Transaction Approval process provides an automated mechanism to ensure that transactions that reach a certain threshold are fully documented and approved before they are finalized in the system.  This is done seamlessly without interrupting the user’s workflow.  This presentation walks attendees through a step-by-step process to configure and implement this functionality.

> Click here to go to Webinar Recording or to download PDF of Slide Deck


PM Tools for Managing Unapplieds, Deposits, and Multiple Encounter Visits

Now more than ever, it is important to utilize your staff to their fullest potential.  In these tough times, your staff may be filling multiple roles, working reduced hours, or working remotely in an attempt to keep your practice moving forward.  Let us help you with some of the more-tedious PM tasks in NextGen so your staff can focus on the more important tasks.  Join us while we demo two NextGen Add-On Products that aid in automating these tasks and see how your practice could save time and effort on PM and billing activities. 

Unapplied & Deposit Manager will save your staff time whether they’re working general unapplied amounts or using the unapplied buckets to manage deposits. For general unapplied credits, you pick the rules you’d like to use to apply the balances. Do you only want matching amounts, partial amounts, or would you like to over apply to produce a credit balance to be refunded? Additionally, if you’re cleaning up co-pays, you can specify the exact amounts that the system will apply down to the encounters regardless of balances. Unapplied & Deposit Manager is built to automate a majority of the work required for encounter and account unapplied balances. For practices who keep deposits against future services in unapplied, you can map the transaction code used to post the payment to future services by a combination of Service Items and/or Modalities. The deposit will automatically be drawn down for its intended use as the patient has those specific procedures in the future. Unapplied & Deposit Manager is designed to save your staff valuable hours whether the need is to clean up unapplieds, simplify the ongoing handling of unapplieds, manage deposits, or all of them!

Multiple Encounter BillingManager makes the process of creating multiple encounters for a single patient visit more efficient. It is ideal for practices that require billing staff to enter/exit multiple practices to enter different charges such as professional charges, ambulatory surgery center charges, anesthesia charges, etc. for a single patient visit. This add-on tool enables billing staff to enter all the encounters and charges from just one screen.

> Click here to go to Webinar Recording or to download PDF of Slide Deck


NextGen PM Tools for Managing Unapplieds, Deposits, Refunds, and Credit Balances

Join us while we demo some tools to see how your practice could save time and effort on PM and billing activities. Unapplied & Deposit Manager will save your staff time whether they’re working general unapplied amounts or using the unapplied buckets to manage deposits. RefundManager® streamlines and automates the process of finding credit balances on patient accounts and issuing refund checks.  

> Click here to go to Webinar Recording or to download PDF of Slide Deck


NextGen 5.9.2020.1: Lessons Learned as a Beta Participant

NextGen version 5.9.2020.1 is here, and we want to be the first to tell about it from real-life experiences as a Beta partner. We will share insights into how these new features and added functionality affect your end-users and examine the upgrade from a client's perspective by exploring new features in EHR and PM. We also provide an in-depth analysis of some of the most notable changes such as the completely revamped look and feel of the provider SOAP template, and improvements to the hidden insurance workflow. We plan to take it a step further and include client feedback and our lessons learned from this specific upgrade.

Our goal is to share our expertise and experience with you to minimize your frustrations and maximize your success with the NextGen 5.9.2020.1 upgrade.

> Click here to go to Webinar Recording or to download PDF of Slide Deck


Keeping Your Patients Informed During the COVID-19 Crisis with NextGen Messaging Solutions

With continuously changing CDC recommendations and government mandates during the COVID-19 crisis, it can be challenging to keep your patient population informed. As non-essential appointments need rescheduling and some offices may be closed, it can be time-consuming to contact each patient individually. NextGen Messaging Solutions gives your practice the ability to create custom emails, voice and text messages that can quickly be sent to a group of patients or even your entire patient population. NextGen can provide your practice pre-populated COVID-19 scripts to make getting your communications out to your patient population that much simpler.

In this brief webinar, we will review the different messaging options offered in NextGen Messaging Solutions. We will also navigate through the On-Demand Portal that allows your practice 24/7 control of your practice’s patient outreach.

> Click here to go to Webinar Recording or to download PDF of Slide Deck


Utilizing NextGen Mobile During the COVID-19 Crisis

As offices are closing and providers are navigating new ways to practice remotely, practices have an increased need to find innovative ways to give clinical staff the tools to care for their patients. Tools that are simple to use and familiar to practitioners currently using NextGen will help to make the transition easier and less painful for your practice and staff. One of the tools at your disposal is NextGen Mobile. This web-based application can allow your clinical staff to access patient record data from a mobile device or tablet. NextGen Mobile allows access to your patient’s medical record anywhere at any time. With the ability to communicate securely in the application among providers and other staff, your clinicians can continue to support each other regardless of where they are physically located.

In this brief webinar, we will explore the many features in the NextGen Mobile application, which gives the access that your practitioners need to continue to care for their patients. We will review how you can get started implementing this tool into your practice’s workflow.

> Click here to go to Webinar Recording or to download PDF of Slide Deck


Protecting Your Practice from Hackers Amidst the COVID-19 Crisis

The healthcare industry has become cybercriminals' number one target amidst the COVID-19 public health emergency. These attacks are getting more sophisticated and targeting more healthcare practices each day and taking advantage of the current environment overwhelmed by treating and testing for COVID-19. As the increase in telehealth and mandatory work from home requirements go into effect, we recognize that cybersecurity best practices have become paramount to continue to see and treat patients at your practice.

Security and tech experts have even warned that hackers are now resorting to emails and apps claiming to provide information on the COVID-19 outbreak to fool victims into installing malware on their devices. At Itentive, we want to keep your practice, patients, and remote employees safe from malicious hackers. This brief webinar explores how to prevent a ransomware attack and provide best practices for all aspects of your current virtual operations.

> Click here to go to Webinar Recording or to download PDF of Slide Deck


COVID-19 Government and Industry Updates

With the current healthcare environment surrounding the COVID-19 public health emergency, it is imperative your practice stays up-to-date on current regulations. The frequent release of new waivers and legislation related to COVID-19 has made it difficult for practices to remain informed.  We want to help by reviewing the important changes and their impact on your practice in a straight-to-the-point webinar focused on the regulatory environment surrounding COVID-19. Our goal is to help you understand what’s going with the regulatory changes and provide you with the knowledge and resources to succeed during this challenging time.

In this brief webinar, we review changes to temporary HIPAA enforcement, ePrescribing of controlled substances, MIPS Submission delays, the NextGen compliance patch timeline and more.

> Click here to go to Webinar Recording or to download PDF of Slide Deck


Documenting COVID-19 Exposure on the NextGen Contagion Risk Template

As COVID-19 has spread to every corner of the United States, you and your practice may find yourself needing to document and track patients who have potentially been exposed to the virus. Documenting exposure to the virus can be an important step your practice takes in ensuring the health and safety of your patients and the staff that care for them. The Contagion Exposure Risk template is designed exactly for this purpose and ready to use out of the box. With a few simple configuration steps, you can update the template to allow your practice to document COVID-19.

In this brief webinar, we walk you through the process to update the Contagion Exposure Risk template to suit your practice’s needs for COVID-19 exposure. We also outline how your practice can utilize this template to identify those patients who are at risk. 

> Click here to go to Webinar Recording or to download PDF of Slide Deck


Communicating with Patients During the COVID-19 Crisis: NextGen Patient Portal Bulk Messaging

As your practice is constantly adapting to meet the needs of your patient population during this COVID-19 crisis, effective communication is crucial. From reduced clinic hours to new office policies, sending out mass communications quickly and efficiently will help to ease the burden on your staff and keep your patients informed. Reduced staff with additional duties means that your practice needs an efficient way to communicate with your patients.

NextGen Patient Portal is a great tool that allows your practice to easily send out bulk messages to any subset of patients or your entire patient population. For practices currently utilizing NextGen Patient Portal, there is no additional configuration required. Through the use of NextGen reporting and options like Delayed Delivery, your practice will have complete control over who receives the message and when.

In this brief webinar, we explain the process to create a bulk message in Patient Portal and explore several options to customize the message and its delivery.  

> Click here to go to Webinar Recording or to download PDF of Slide Deck


ChartGuard® for NextGen®

Are you able to access your patient records, even during a system outage? The answer needs to be yes. Patients don't stop needing care just because your system or network goes down. ChartGuard automatically generates customized, printable copies of your clinical charts for the next several days, along with a copy of your appointment book—and refreshes your archive every night.  

ChartGuard automatically generates customized, printable copies of your clinical charts for the next several days, along with a copy of your appointment book, so you can ALWAYS access your patient records.

Choose to safeguard your practice night after night with ChartGuard from situations ranging from system interruptions to natural disasters like many of our client practices; attend our live demonstration to see how ChartGuard can help protect your practice or health center.

> Click here to go to Webinar Recording or to download PDF of Slide Deck


Make a Statement by Improving Your NextGen Practice Statements

With the rise in high-deductible health plans, practices must have a strategy to collect co-payments and co-insurance amounts. At Itentive, we have seen this trend in our own clients’ medical practices and it seems doubtful to improve. Knowing this, we believe it is even more important that our clients are managing their statement process as efficiently as possible.

There are many factors that determine which patients will receive a statement and consequently, we see some common problems: patients aren’t getting statements, or they are getting statements for the wrong amount. Our experience shows that most of these problems are caused by the system configuration, specifically in either practice preferences or the statement generation process.

In this webinar, we will dive deep into the logic used in generating patient statements using NextGen by looking at some of the common problems and their causes. Our goal is to help you recognize these issues in your own practice and take proactive steps to resolve them before they impact your patients, your bottom line and your practice reputation.

> Click here to go to Webinar Recording or to download PDF of Slide Deck


Maximize PM Tasking by Mastering the NextGen Worklog

Tasking is one of the most underused tools available in the NextGen revenue cycle toolbox.  Unfortunately, clients often fail to gain the full value of this powerful tool for a variety of reasons including your staff doesn’t see the value of Tasking or are reluctant to change from using reports, they are overwhelmed by the volume of the tasks in their worklog, or tasks are assigned with little direction on how to actually “work” them or how to prioritize them.  Join us for this webinar where we will address these issues and help you manage the challenges, allowing your staff to take advantage of this useful tool.  

> Click here to go to Webinar Recording or to download PDF of Slide Deck


How to Make Your NextGen Workflow More Efficient with Defaults and Favorites

Whether you have been using NextGen for years or are new to the system, this webinar will help you understand how to use NextGen more efficiently with defaults and favorites. We show you how by configuring NextGen to compliment the way you work, it can boost provider satisfaction and allow for a better user experience.  

During this webinar, we demonstrate time-saving preferences and tools available that will help decrease staff frustration and increase productivity by removing repetitive tasks. While working with our clients over the years, we have come across a multitude of settings and configurations that we have found to make NextGen work more effectively for every practice. We look forward to sharing those!

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


NextGen PM Tools for Managing Unapplieds, Deposits, Refunds, and Credit Balances

We created NextGen® Add-on Products to help with some of the more tedious PM activities in NextGen.  

Unapplied & Deposit Manager will save your staff time whether they’re working general unapplied amounts or using the unapplied buckets to manage deposits. RefundManager® streamlines and automates the process of finding credit balances on patient accounts and issuing refund checks.  

Join us while we demo these tools to see how your practice could save time and effort on PM and billing activities.  

 > Click here to go to Webinar Recording or to download PDF of Slide Deck


Understanding the Bad Debt Process from Start to Finish

If your practice is like most, there is a good chance that you may have thousands of dollars of unpaid patient payments. For this reason, we want to offer education on the Bad Debt process which includes steps your practice can take to recover this potentially lost revenue. In NextGen, the Bad Debt process allows you to move the encounter to a Bad Debt status, send to collections, and most importantly, settle the unpaid balance. This process has the potential to increase your practice revenue by not letting unpaid patient payments go unchecked or uncollected.

Join us as we go through the entire Bad Debt Process from Start to Finish in NextGen Enterprise PM, including step-by-step instructions on how to pre-list encounters and send them to bad debt. Our goal is for you to maintain