A New Year Brings a New Outlook on the Ideal Patient Experience
January 15, 2016
A New Year Brings a New Outlook on the Ideal Patient Experience

This concept of the ideal patient experience has long been debated over in healthcare, but still I find myself wondering, what is the ideal patient experience? Is it each individual encounter or is it the sum of all interactions between the patient and the physician? I think it is both. If so, what are the key components in building the foundation for such an experience?  Some say the building blocks to the ideal patient experience are things like patient-centered care, a sense of connection, efficiency and effectiveness, or courteous and respectful staff. I say all of these play a factor. None of us will argue with the fact that a patient will have a better experience if they receive efficient and effective care, are treated with empathy and share a connection with clinical staff, and are shown respect. So how do we get there and still maintain a healthy practice?

Categories: Discoveries
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Is Data Privacy and Security Taking a Backseat to Convenience?
December 22, 2015
Is Data Privacy and Security Taking a Backseat to Convenience?

The face of healthcare as we know it is changing and so are the tools that we use to coordinate and facilitate care. When you go to the doctor, there isn’t a paper chart in a bin outside the exam room anymore.  Instead, there’s a computer sitting on the counter or a tablet in the doctor’s hands with your health information on it. We have internet access to our records and forms are submitted electronically through a patient portal prior to your visit.  But it doesn’t end there; now we have personal sensors for in-home patient monitoring, wearable technology tracking our daily functions, personal health apps on our smartphones, the list goes on and on.  It is widely accepted that paper-based anything is a notion of the past, but all of this new technology is being incorporated into our existing healthcare infrastructure and I’m not sure we are ready for it. 

Categories: Discoveries
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Itentive Gives Thanks
November 25, 2015
Itentive Gives Thanks

In keeping with a typical Thanksgiving tradition, we decided to give our entire Itentive family the opportunity to share what each of us are grateful for this year.  I am proud to share the responses and pictures with our team and clients:

Categories: Latest News
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Where Do We Go from Here? A Millennial’s Perspective on Healthcare
November 20, 2015
Where Do We Go from Here?  A Millennial’s Perspective on Healthcare

I found that Millennials worry most about two things; money and the future.  And I cannot think of one other facet that is more deeply intertwined with both of these things then healthcare.  So why don’t Millennials place more of an emphasis on this?  What’s even going through our minds regarding healthcare?

Categories: Discoveries
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NextGen One – Call for Change!
November 9, 2015
NextGen One – Call for Change!

While attending NextGen’s ONE User Group Meeting this past week, I fully immersed myself in the whirlwind of excitement and passion for the healthcare industry that was everywhere. As a first-time attendee at UGM, I became a human sponge eager to soak up anything and everything I could. I was fortunate enough to attend countless sessions and learn many things, but the thought that resonated with me most was expressed in the opening session given by Rusty Frantz, President and Chief Executive Officer of Quality Systems, Inc. He drove home the fact that as the healthcare industry shifts from fee-for service to a fee-for-value system, it’s not just the technology that needs to change—it is our attitudes. I found this inspiring; no matter our role as vendor, provider, or patient, it’s time we take on a different perspective and realign our priorities to focus on outcomes.

Categories: Latest News
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Halloween Special: 12 Superheros and The Fantastic Four Take on Interoperability
October 28, 2015
Halloween Special: 12 Superheros and The Fantastic Four Take on Interoperability

Just in time for Halloween, we get to witness real-life superheroes make their mark on the healthcare industry. On October 2, at the KLAS Keystone Summit 12 EHR vendors, including NextGen, came together to create the first draft of interoperability measures. These 11 measures were collaborated on by the industry’s leading EHR vendors, and then written and published by health IT experts dubbed the “Fantastic Four”. 

Categories: Latest News
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Now is the time for a few “Physician Centered Care” initiatives!
October 21, 2015
Now is the time for a few “Physician Centered Care” initiatives!

Physicians are under assault from every direction in order to satisfy the requirements that these entities are forcing on them in order to simply practice medicine and get paid. There are so many governmental and payer based initiatives coming at them asking for data  and as we move from volume based to value based medicine it is going to become even more challenging.  They rely on their PM/EHR vendors and in many cases consulting firms to provide them with solutions that will address the regulatory and payer requirements. They rightfully expect us to provide solutions for these problems while still allowing them to practice medicine in a way that is satisfying for both the physician and the patient. We need to make the electronic health record work for the provider and not make the provider work for the electronic health record. In the end…treating patients is what they care about and enabling them to do that is what we should care about.

Categories: Discoveries
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What is the Price to be Meaningful Use Compliant?
October 15, 2015
What is the Price to be Meaningful Use Compliant?

What is the price to be Meaningful Use Compliant?

No, I am not talking about actual numbers in dollars and cents, I am referring to the opportunity cost EHR vendors are being forced to pay. These federal regulations may be costing the healthcare industry EHR innovation. 

Categories: Legislation
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Information Blocking: Are you the Victim… or the Culprit?
October 7, 2015
Information Blocking: Are you the Victim… or the Culprit?

Information Blocking truly is the latest and greatest stressor in the healthcare industry after ONC shined a spotlight on it by publishing a report to Congress earlier year and the recently approved 21st Century Cures act makes it a federal offense punishable by fines. Cue healthcare frenzy. But what is it? Who is committing it? And who is falling victim to it? No one seems to be providing concrete answers to these crucial questions; all we know is Congress is angry, providers are angry, and unknowing patients should be angry.

Categories: Latest News,Legislation
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ICD-10: We Were in This Together
October 1, 2015
ICD-10: We Were in This Together

The past week leading up to the ICD10 implementation has been a whirlwind. All Itentive hands have been on deck planning timelines, testing, scheduling update times, and preparing to stay up all night to ensure that all of our clients were ready. Of course, we were then faced with the last minute challenges and panic emails outlining last minute issues and fixes increasing our concern. Were we ready, what was going to happen, what if….?

Categories: Discoveries
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