Today’s patient population is taking on new characteristics of a consumer-oriented mindset and as a result, practices need to adapt to support a more customer service-based model where the patient experience is focused on time saved as well as quality of care received. The ease and efficiency a patient experiences when interacting with a practice will become a hefty consideration when choosing a physician. Practices will require these 5 things to engage patients, establish loyalty and retain them.Categories: Discoveries
When a flashlight’s battery goes out, what happens? It turns off. It essentially stops working. Now what if I ask you the same question about a physician? Do they just turn off and stop working? As a physician, when have you ever stopped working? The answer is likely never.
It’s a known fact the healthcare environment – with its long hours, regulatory pressures, quality expectations, and demanding pace – can quickly lead to physician burnout.
Physician burnout not only takes a toll on the provider, but their patients and practices as well. This stressful state can have adverse effects on career satisfaction causing providers to leave a practice they once treasured, and can also negatively impact the quality of patient care.Categories: Discoveries
Today’s patient population is dominated by healthcare consumers who want to make informed decisions based off digital resources readily available to them. As customers, we rarely buy products without first reading customer reviews on the product website, Amazon, or other websites such as yelp, and even various social media outlets. So why would healthcare be any different?
We are dealing with a generation of digital way finders who prefer to be well-informed and equipped with the knowledge needed to avoid a negative experience and wasted time or money. Realistically, patients prefer to see providers they can find online reviews about.Categories: Discoveries
Many healthcare organizations were shocked to find that the Centers for Medicare and Medicaid Services (CMS) overpaid more than $729 million worth of incentive payments to eligible providers that failed to meet meaningful use requirements. This discovery was brought to light after a report was released by U.S. Department of Health and Human Services’ Office of Inspector General (OIG).
This is almost a quarter of a billion dollars, taxpayer dollars to be specific, awarded to some providers who didn’t deserve it and now all eyes are on CMS to fix the problem.
If you find yourself asking how in the world could this have happened? You are not alone. Thankfully the Office of Inspector General has provided us with a three word explanation: Lack of documentation.Categories: Discoveries,Latest News
The majority of providers thought they could breathe easy after the Medicare Access and CHIP Reauthorization Act, or MACRA, legislation was finalized last October. Their prayers had been answered; quality reporting programs had been eliminated and the burden of reporting data at the risk of a hefty penalty had been lifted… or so they thought. Once the praise and excitement settled, providers realized these programs weren’t going away at all they were just being rebranded. There is no doubt the new Quality Payment Program established by MACRA has improved, but little has been done to truly ease the reporting burden thrust upon our providers. Until that is, our friends at the Centers for Medicare and Medicaid Services (CMS) issued the Pick Your Pace option for those participating under MIPS in 2017.Categories: Legislation
Ransomware is a sophisticated piece of malware designed to block access to user files. In some cases, the malware encrypts data and demands a ransom, while in others data may be destroyed or transferred to another location (exfiltrated). The earliest record of ransomware dates back to 1987 when floppy disks were used to infect systems and demand a $189 payment to an offshore post office box. The introduction of electronic payment and evolution of encryption technology have enabled the proliferation of this epidemic. New strains are discovered at an alarming rate making them more difficult to defend against.
Ransomware finds its way onto systems by users visiting untrusted sites or launching attachments received in email. Years ago, these emails were more easily spotted due to grammatical errors and oddly formatted graphics. Today’s polished cyber criminals make it very difficult to distinguish their emails from those from legitimate sources. Equally concerning is the rate ransomware spreads once able to infect a system. In most cases the malware will begin encrypting files within a few minutes of infection. Once the system is compromised, the only options are restoring data from backups or paying the ransom.Categories: Legislation
After completing my last exam, I began a nostalgic walk through campus (Go Buckeyes!) to pick up my cap and gown from the bookstore. I was starting the final week of my internship at Itentive Healthcare Solutions before immersing myself in the professional healthcare world. As I was about to cross to High Street, I watched a fellow Ohio State student walk across the street in between the gap of cars; I was about to follow her lead, tired of staring at the red hand in the crosswalk across the street, when I saw a police car turn on their flashers and pull up beside her. I watched her get a jaywalking ticket, and firmly kept my feet planted on the sidewalk as a result. When it was finally time to cross I couldn’t shake the parallel of the jaywalking ticket to a HIPAA audit. What can I say, as a health information management graduate HIPAA is on my mind all the time!Categories: Discoveries
With little regard to the technology illiterate or novice, the healthcare industry has been pushing towards full technology immersion. In response to that, there is the “run or get off the tracks” argument that our world is rapidly advancing and that those who don’t use technology need to catch up or be left behind. If I am fully honest with you, I have occasionally felt sympathy for that sentiment (usually after showing my grandfather how to start Microsoft Word for the 20th time), but doesn’t seem fair in the healthcare industry light. Many of these patients that struggle with technology are part of the Silent Generation (people born from the mid-1920s to early-1940s, so 71 years and older), which means that they are frequently ones who need more extensive medical assistance and could benefit from telemedicine and online health resources.Categories: Discoveries
In the last month, the healthcare industry has received a wake-up call in the form of multiple practices being the target of malicious cyber attacks. These viruses present a new kind of threat attack where hackers encrypt a computer network's data to hold it "hostage”, providing a digital decryption key to unlock it for a price. These attacks are referred to as ransomware or crypto viruses and they are malign. They can infiltrate an entire system no matter what security features are in place, and can take many different forms, making it difficult for even the most seasoned IT expert to detect before it’s too late. These methods of entry can include an attachment in a legitimate appearing email perhaps from someone you know such as a vendor, a friend or even a pop up from your favorite shopping site. Once that button is clicked, this malware gains entry and the damage can be devastating. A house with a state-of-the-art alarm system is protected against a burglary when it is armed; but if you leave the front door open a thief can sneak in. If this is the case, then what can we do?Categories: Latest News
We always talk about empowering the patient, increasing patient engagement in their care, and having it be patient centered, but I don’t think researching and finding information that is accurate, reliable, and answers patient-specific questions is the patient’s responsibility, nor is it the provider’s; it should be the EHRs. Many people don’t know where to look on the internet and have trouble locating reliable information. The patient may not know what’s fact or fiction or whether the author is a “quack” or accredited, and likely aren’t aware of the most trustworthy places to find information. The physician knows what’s valid and most likely knows the best places to look, however they don’t have time to sit down with every patient just to research with them, so whose left? The EHR. The technology should be doing the work for us — and that’s where Meaningful Use comes in.Categories: Discoveries